Whether CryWolf is installed at your agency or you contract with us to outsource your alarm program, CryWolf provides the following features and benefits to manage false alarm administration including: alarm permit registration, tracking, and status changes; false alarm correspondence, invoicing, and accounts receivable management; hearing and appeal adjudication; and statistical and financial management reporting.
Alarm Registration and Renewal
CryWolf will track alarm registrations and renewals for users and alarm companies by location type, alarm types, and status of the alarm. Citizens and alarm companies can also register, renew, and update their alarm registration information online.
Noticing and Billing
CryWolf automatically generates notices of false alarm events and calculates fees and charges in accordance with your alarm ordinance. Invoices can also be automatically generated, and fixed and graduated fee schedules are supported.
Fees and Fines
We work with our clients to develop a payment processing plan that ensures collections are accurately and efficiently processed, and financial transactions are well-documented in accordance with your agency’s fiscal policies. Payments can be remitted to a client-specified mailing address, a commercial bank lockbox, or made online. CryWolf also supports payment information received electronically from external financial systems such as your finance department, collection agencies and code enforcement offices.
Hearing and Appeals Support
CryWolf quickly assembles pertinent information to document all billing, revocation, and other decisions for evaluating an appeal. A complete Hearing and Appeals module captures, tracks, and accounts for the filing and adjudication of hearings and appeals, and allows for the reduction of fees, reassigning of alarm calls, and even the deletion of calls as required. CryWolf also generates notices of appeal results to alarm users.
Alarm System Registrations / Permits / Locations
- Store unlimited related persons for each alarm location/permit
- Create unlimited, agency-defined, location types, e.g. residential, non-residential, government
- Maintain different permit fees (and permit periods) for each location type, if required
- Track and process false alarms by alarm type, e.g. burglary, panic, fire, if needed
- Geo-validate permit addresses using a GIS map or address file
- Import and export configured alarm permit information to and from external systems
- Define unlimited location statuses, e.g. active, unregistered, revoked
- Maintain extensive data (including custom fields) for each alarm location or account including free-form administrative notes
- Customize field captions
- Limit access to specific functions
- Link up to four alarm companies to any alarm system by work type, e.g. sold by, installed by, monitored by, serviced by
- Map alarm locations and false alarm activations on your desktop
Alarm Companies
- Track an unlimited number of alarm companies
- Store unlimited related persons for each alarm company
- Maintain extensive data (including custom fields) on each alarm company including free-form administrative notes
- Customize field captions
- Link alarm companies by work allowed
- Generate unlimited alarm company correspondence with fully customizable format and content
Alarm Processing
- Track alarm charges in various ways including by floating period, fixed date, or individual permit dates
- Automatically popup notice to review multiple alarms during a specified period
- Establish special charges for unregistered locations
- Assess unregistered charges multiple ways (first time, always, after x days)
- Specify additional charges for specific dispatch or clearance codes
- Automatically send additional letters based on registration status
- Automatically popup notice of selected registrations
- Set different alarm counts/alarm charges by location type
- Process false alarms three selectable ways (manual, interactive, automatic)
- Add new permits/registrations while processing false alarms
- Edit current permits while processing false alarms
- Map false alarm activations right on your desktop with user-defined, color-coded points by alarm volume.
- Access account histories from mapped locations
Billings and Payments
- Generate false alarm, permit, and miscellaneous billing transactions to alarm users and /or alarm companies, as required
- Produce fully tailorable invoices
- Export accounts receivable data to a file for import by external financial systems
- Enter payment transactions or import payment data from other financial systems, e.g. cashiering, lockbox, web
- View all outstanding payments by alarm location
- View related invoices
- View full account history, amounts due, overdue and paid in complete or summary form
Letters and Reports
- Produce nearly 60 standard, customizable reports
- Create ad hoc management reports
- Preview reports to screen or send directly to printer
- Save all letters and reports portable document format (PDF)
- Generate invoices, letters, and forms
- Use windowed envelopes for letters and invoices
- Generate fully tailorable letters and forms, e.g. alarm permits, system inspection forms
- Automatically track all outstanding letters
- Automatically track responses for any correspondence requiring response
- Generate Top Offenders report
- List licensees by alarm company
- Report multiple alarms per day
- Report alarms, charges and payments by date range
- Generate 30, 60, 90+ day outstanding payment (aging) report
Alarm Statistics
- Create statistical breakdown of false alarms by alarm count
- Automatically group and view alarms for each account by month, day of week and hour of day
- Automatically color alarm locations by false alarm count
- View alarms using ESRI mapping tools to identify alarm patterns
- Map and view alarm registrations
- Produce statistics and graphs by date and location type
- Access CryWolf-generated map layers with your current GIS tools
Hearing and Appeals Support
- Complete Hearing and Appeals module
- Documents billings, revocation, and other decisions in preparation for hearing
- Tracks filing and adjudication of hearings and appeals
- Coordinate requests for appeals
- Generates email or fax notices in agency-specific format
Maintenance Program
- Access separate maintenance program to specify and change business rules and document formats, including 20 maintenance screens
- Establish nearly 300 tailorable business rule/ordinance settings
- Fully customizable letterheads
- Establish an unlimited number of letters with fully customizable content and format
- Create and maintain up to 999 letterheads – link any letterhead to any letter
- Include seal in any letterhead
- Include pictures or signature files in any letter
- Customize alarm charges by location type, dispatch type, or clearance
- Customize multiple drop-down lists of selectable values
Integration with CAD and Financial systems
- Tight, secure CAD integration as installed in multiple cities and counties
- Transfer alarm incident data from CAD
- Transfer alarm registration and permit information to CAD
- Interfaced with all major CAD vendors in the market
- Transfer fine and collection information to financial systems
Interactive Web Option
- Secure, web-based alarm registration, update, and renewal
- Allow alarm companies and permit holders to review accounts online
- Make payments
- Attend on-line alarm awareness school
- Web-based functions are available 24/7