Ensuring our solutions and service meet the complex demands of our clients is critical to Public Safety Corporation’s continued success. Since 1999, we have built lasting partnerships with our clients and many of the services we offer come directly from client input.
Customer Service Center
The operations and customer service components of alarm administration are critical to the overall long- term success of any false alarm program. Our proposed alarm billing and customer services are provided 100% by PSC employees. Our Customer Support Representatives are cross-trained on the specific alarm administration procedures and responses to be used in working with telephone and written inquiries from citizens and businesses. Support is also provided through the web using online services such as WebEX for diagnostics and training.
Our staff is supported by the latest systems and administrative processes. We also have the technical infrastructure necessary to keep alarm data secure and confidential.
We continually strive to extend our national reputation for responsive, high-quality customer support.
User Group
Our clients comprise a large Users Group with similar objectives and false alarm reduction issues. Members of this group regularly communicate among themselves through PSC sponsored newsletters, the Web, and an annual Users Group meeting to share technology ideas, unique approaches and discuss upcoming program enhancements.
Our large client community also drives a robust system enhancement program that has resulted in many new system features being added to CryWolf. All CryWolf clients receive these updates at no additional cost.